Evaluation of ICT Investments in Public Administrations based on Business Process Models

Becker J, Bergener P, Kleist S, Pfeiffer D, Räckers M


Abstract
Within the public sector domain there is great potential for business process optimization through ICT. However, until today these possibilities remain largely unexploited. To measure the impact of ICT-investments all processes of a public administration have to be taken into account. The PICTURE modelling method has been proposed as a way to efficiently model the whole process landscape of a public administration. Based on the processes captured, the impact of certain ICT functionalities can be analyzed. ICT investment decisions become more transparent towards the political leadership which are the decision makers in the public sector. This paper has two research objectives: First, an architecture for an semi-automated evaluation of ICT investment decisions is introduced. Second, the practical feasibility of the architecture is shown based on an investment decision for a document management system.

Keywords
E-Government, Public Administration, Process Landscape, ICT Investment, Decision Support



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2008

Conference
7th international conference on Electronic Government

Venue
Turin, Italy

Book title
Electronic Government - 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings

Editor
Wimmer M, Scholl H, Ferro E

Pages range
124-135

Volume
5184

Title of series
Lecture Notes in Computer Science

Publisher
Springer

Place
Berlin Heiderberg

Language
English

ISSN
0302-9743

ISBN
978-3-540-85203-2

DOI