Evaluation of ICT Investments in Public Administrations based on Business Process Models
Becker J, Bergener P, Kleist S, Pfeiffer D, Räckers M
Within the public sector domain there is great potential for business process optimization through ICT. However, until today these possibilities remain largely unexploited. To measure the impact of ICT-investments all processes of a public administration have to be taken into account. The PICTURE modelling method has been proposed as a way to efficiently model the whole process landscape of a public administration. Based on the processes captured, the impact of certain ICT functionalities can be analyzed. ICT investment decisions become more transparent towards the political leadership which are the decision makers in the public sector. This paper has two research objectives: First, an architecture for an semi-automated evaluation of ICT investment decisions is introduced. Second, the practical feasibility of the architecture is shown based on an investment decision for a document management system.
E-Government, Public Administration, Process Landscape, ICT Investment, Decision Support