Evaluation of ICT Investments in Public Administrations based on Business Process Models

Becker J, Bergener P, Kleist S, Pfeiffer D, Räckers M


Zusammenfassung
Within the public sector domain there is great potential for business process optimization through ICT. However, until today these possibilities remain largely unexploited. To measure the impact of ICT-investments all processes of a public administration have to be taken into account. The PICTURE modelling method has been proposed as a way to efficiently model the whole process landscape of a public administration. Based on the processes captured, the impact of certain ICT functionalities can be analyzed. ICT investment decisions become more transparent towards the political leadership which are the decision makers in the public sector. This paper has two research objectives: First, an architecture for an semi-automated evaluation of ICT investment decisions is introduced. Second, the practical feasibility of the architecture is shown based on an investment decision for a document management system.

Schlüsselwörter
E-Government, Public Administration, Process Landscape, ICT Investment, Decision Support



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2008

Konferenz
7th international conference on Electronic Government

Konferenzort
Turin, Italy

Buchtitel
Electronic Government - 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings

Herausgeber
Wimmer M, Scholl H, Ferro E

Seiten
124-135

Band
5184

Reihe
Lecture Notes in Computer Science

Verlag
Springer

Ort
Berlin Heiderberg

Sprache
Englisch

ISSN
0302-9743

ISBN
978-3-540-85203-2

DOI