How to inform the point of single contact? – A business process based approach

Bergener P, Pfeiffer D, Räckers M


Abstract
The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specific distributed modeling method which allows a fast, efficient, and consistent capturing of the information needed for the point of single contact.



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2009

Conference
9. Internationale Tagung Wirtschaftsinformatik

Venue
Wien, Österreich

Book title
Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien

Editor
Hansen HR, Karagiannis D, Fill H-G

Pages range
635-644

Volume
247

Title of series
books@ocg.at

Publisher
Österreichische Computer Gesellschaft

Language
English