How to inform the point of single contact? – A business process based approach
Bergener P, Pfeiffer D, Räckers M
Abstract
The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specific distributed modeling method which allows a fast, efficient, and consistent capturing of the information needed for the point of single contact.
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2009
Conference
9. Internationale Tagung Wirtschaftsinformatik
Venue
Wien, Österreich
Book title
Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien
Editor
Hansen HR, Karagiannis D, Fill H-G
Start page
635
End page
644
Volume
247
Title of series
books@ocg.at
Publisher
Österreichische Computer Gesellschaft
Language
English