How to inform the point of single contact? – A business process based approach
Bergener P, Pfeiffer D, Räckers M
Zusammenfassung
The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specific distributed modeling method which allows a fast, efficient, and consistent capturing of the information needed for the point of single contact.
Publikationstyp
Forschungsartikel in Sammelband (Konferenz)
Begutachtet
Ja
Publikationsstatus
Veröffentlicht
Jahr
2009
Konferenz
9. Internationale Tagung Wirtschaftsinformatik
Konferenzort
Wien, Österreich
Buchtitel
Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien
Herausgeber
Hansen HR, Karagiannis D, Fill H-G
Erste Seite
635
Letzte Seite
644
Band
247
Reihe
books@ocg.at
Verlag
Österreichische Computer Gesellschaft
Sprache
Englisch