How to inform the point of single contact? – A business process based approach

Bergener P, Pfeiffer D, Räckers M


Zusammenfassung
The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specific distributed modeling method which allows a fast, efficient, and consistent capturing of the information needed for the point of single contact.



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2009

Konferenz
9. Internationale Tagung Wirtschaftsinformatik

Konferenzort
Wien, Österreich

Buchtitel
Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien

Herausgeber
Hansen HR, Karagiannis D, Fill H-G

Seiten
635-644

Band
247

Reihe
books@ocg.at

Verlag
Österreichische Computer Gesellschaft

Sprache
Englisch