MAY I SPEAK TO THE DRIVER? EXPLORING DESIGN PRINCIPLES FOR A VIRTUAL IN-VEHICLE ASSISTANCE SYSTEM APPLIED IN ROAD-BASED AUTONOMOUS PUBLIC TRANSPORT
Staritz, Johannes; Gottschewski-Meyer, Phillip Oliver; Steuck, Paul-Ferdinand; Fröhlich, Nikae Amilia; Strohmann, Timo; Wartenberg, Maylin
Abstract
Autonomous vehicles (AVs) could improve public transport (PT) and reduce private car use, improving transport-related issues, such as emissions and accidents. However, widespread public adoption and acceptance of AVs is crucial to achieve this potential. This requires replacing traditional staff support in conventional PT vehicles. One approach is to employ virtual in-vehicle assistants (VIVA) tailored to the varied needs of PT passengers. This research involved a focus group workshop with experts from the field and a systematic literature review to identify the requirements for VIVA. Through iterative cycles, including five think-aloud sessions with experts, a set of design principles was established. As one of the first studies in that regard, we provide comprehensive design knowledge.
Keywords
Public Transport; Autonomous Mobility; In-vehicle Assistance; Design Principles
Cite as
Staritz, J., Gottschewski-Meyer, P. O., Steuck, P.-F., Fröhlich, N. A., Strohmann, T., & Wartenberg, M. (2025). MAY I SPEAK TO THE DRIVER? EXPLORING DESIGN PRINCIPLES FOR A VIRTUAL IN-VEHICLE ASSISTANCE SYSTEM APPLIED IN ROAD-BASED AUTONOMOUS PUBLIC TRANSPORT. In Ghazawneh, A., Jarvenpaa, S., & El, S. O. (Eds.),
European Conference on Information Systems 2025 (-, pp. 1–16). European Conference on Information Systems (ECIS): Vol. 33. Amman: Association for Information Systems.
Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2025
Conference
Thirty-Third European Conference on Information Systems (ECIS 2025)
Venue
Amman
Volume
1
Book title
European Conference on Information Systems 2025
Editor
Ghazawneh, Ahmad; Jarvenpaa, Sirkka; El Sawy, Omar
Start page
1
End page
16
Edition
-
Volume
33
Title of series
European Conference on Information Systems (ECIS)
Publisher
Association for Information Systems
Place
Amman
Language
English
ISSN
2184-1934
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