Customer Service in Social Media: An Empirical Study of the Airline Industry

Carnein Matthias, Homann Leschek, Trautmann Heike, Vossen Gottfried, Kraume Karsten

Publication type

Research article in proceedings (conference)

Peer reviewed

Yes

Publication status

Published

Year

2017

Conference

Workshop on Big Data Management Systems in Business and Industrial Applications (BigBIA)

Venue

Stuttgart, Germany

Book title

Workshopband der BTW 2017

Start page

33

End page

40

Volume

P-266

Title of series

Lecture Notes in Informatics

Publisher

Gesellschaft für Informatik

Place

Bonn, Germany

Language

English