Customer Service in Social Media: An Empirical Study of the Airline Industry

Carnein Matthias, Homann Leschek, Trautmann Heike, Vossen Gottfried, Kraume Karsten



Publication type
Conference paper

Peer reviewed
Yes

Publication status
Published

Year
2017

Conference
Workshop on Big Data Management Systems in Business and Industrial Applications (BigBIA)

Venue
Stuttgart, Germany

Book title
Workshopband der BTW 2017

Pages range
33-40

Volume
P-266

Title of series
Lecture Notes in Informatics

Publisher
Gesellschaft für Informatik

Place
Bonn, Germany