A process-oriented perspective on digital transformation

vom Brocke J., Weber M. & Kipping G.


Abstract

Added value is not generated by digital technology alone but requires a careful and innovative alignment between task-, technology-, and people-related activities. Such an alignment can be realized using a process-oriented view. Referring to literature on digital transformation and business process management, we have developed a process-oriented approach to digital transformation. First, we provide a theoretical foundation of how currently used digital technologies generate value via the design and execution of processes. Second, we refer to the BPM Billboard, which supports organizations applying a process-view for value creation utilizing digital technology. Third, we report on applying this tool at the Hilti Group, to account for specific organizational contexts. Fourth, we present the BPM Context Matrix to manage context archetypes: performance, innovation, reliability, and agility. Finally, we use these archetypes to identify four distinct logics of process-oriented digital transformation: automation management, project management, knowledge management, and complexity management.

Keywords
Business process management; BPM; Digital transformation; Information systems; Process thinking; BPM billboard; BPM context matrix



Publication type
Research article (book contribution)

Peer reviewed
Yes

Publication status
Published

Year
2024

Book title
A Research Agenda for Digital Transformation: Multidisciplinary Perspectives

Editor
Dong, John Q.; Verhoef, Peter C.

Start page
45

End page
68

Publisher
Edward Elgar Publishing

Place
Cheltenham, UK

ISBN
9781035306428

DOI