A process-oriented perspective on digital transformation

vom Brocke J., Weber M. & Kipping G.


Zusammenfassung

Added value is not generated by digital technology alone but requires a careful and innovative alignment between task-, technology-, and people-related activities. Such an alignment can be realized using a process-oriented view. Referring to literature on digital transformation and business process management, we have developed a process-oriented approach to digital transformation. First, we provide a theoretical foundation of how currently used digital technologies generate value via the design and execution of processes. Second, we refer to the BPM Billboard, which supports organizations applying a process-view for value creation utilizing digital technology. Third, we report on applying this tool at the Hilti Group, to account for specific organizational contexts. Fourth, we present the BPM Context Matrix to manage context archetypes: performance, innovation, reliability, and agility. Finally, we use these archetypes to identify four distinct logics of process-oriented digital transformation: automation management, project management, knowledge management, and complexity management.

Schlüsselwörter
Business process management; BPM; Digital transformation; Information systems; Process thinking; BPM billboard; BPM context matrix



Publikationstyp
Forschungsartikel (Buchbeitrag)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2024

Buchtitel
A Research Agenda for Digital Transformation: Multidisciplinary Perspectives

Herausgeber
Dong, John Q.; Verhoef, Peter C.

Erste Seite
45

Letzte Seite
68

Verlag
Edward Elgar Publishing

Ort
Cheltenham, UK

ISBN
9781035306428

DOI