IT Service Management: Specification of IT Services. Die Fallstudie aus der Wirtschaftsinformatik

Teubner RA, Remfert C


Keywords
IT Service Management (ITSM), IT Service, IT Service Level Agreement (SLA), IT Service Specification



Publication type
Article in Journal

Peer reviewed
No

Publication status
Published

Year
2015

Journal
WISU - Das Wirtschaftsstudium

Volume
44

Issue
6

Start page
698

End page
699

Language
English

ISSN
0340-3084