IT Service Management: Specification of IT Services. Die Fallstudie aus der Wirtschaftsinformatik

Teubner RA, Remfert C

Keywords
IT Service Management (ITSM); IT Service; IT Service Level Agreement (SLA); IT Service Specification

Publication type

Forschungsartikel (Zeitschrift)

Peer reviewed

No

Publication status

Published

Year

2015

Journal

WISU - Das Wirtschaftsstudium

Volume

44

Issue

6

Start page

698

End page

699

Language

English

ISSN

0340-3084