Sync&Share North Rhine-Westphalia: a case on a university-based cloud computing service provider

Öksüz A, Walter N, Compeau D, Vogl R, Rudolph D & Becker J

Abstract
Raimund Vogl is the project leader of a large-scale project that aims to introduce a university-based cloud storage service to major German universities. He needs to convince other universities to join the project. The case is based on a real situation and shows real challenges. The university-based scenario helps students to better put themselves in the context of the case. Furthermore, the case serves to teach the basic principles, risks, and benefits of cloud computing. The main challenge faced by the protagonist is to come up with a plan for organizational and user adoption. Accordingly, several technology-related theories can be used. In addition to user adoption theories such as the technology acceptance model, this case demonstrates the need of Sync&Share NRW to be perceived as a trustworthy provider. The case helps to understand the concept of trust, the relationship between trust and cloud computing acceptance, and ways to gain trust in the context of cloud computing.

Keywords
cloud computing; software as a service; technology acceptance; trust; communication