Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
Keywords
Customer Journey; User Journey; Service Design; Digital Government; Citizen Journey
Cite as
Scholta, H., Halsbenning, S., Distel, B., & Becker, J. (2020). Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective. In Viale, P., Gabriela;, J., Marijn;, L., Habin;, L., Ida;, R. B., Manuel, P. S., Hans, J. Z., & Anneke, (Eds.), Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 — September 2, 2020, Proceedings (pp. 164–178). Lecture Notes in Computer Science (LNCS): Vol. 12219. Cham: Springer.Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2020
Conference
EGOV-CeDEM-ePart 2020
Venue
Linköping
Book title
Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings
Editor
Viale Pereira, Gabriela; Janssen, Marijn; Lee, Habin; Lindgren, Ida; Rodríguez Bolívar, Manuel Pedro; Scholl, Hans Jochen; Zuiderwijk, Anneke
Start page
164
End page
178
Volume
12219
Title of series
Lecture Notes in Computer Science (LNCS)
Publisher
Springer
Place
Cham
Language
English
DOI
Full text