Topic: Towards more sophisticated analysis of business process efficiency analysis and its drivers

Speaker: Anne Schaefer [Website]

Affiliation: Frankfurt School of Finance & Management

Abstract:

Even though Data Envelopment Analysis (DEA) is a well-established method for efficiency measurement in an economics context, applications of this method on a business process level are rare to find yet. Even less developed in this context is the application of existing methods or the development of new methods to identify and analyze the determinants of the efficiency measured with DEA in the first stage. This paper compares those methods combined with DEA, which are often used in economics, for their applicability to a business process level. This comparison is based on an application of these method combinations to the securities settlement and clearing process of a large German bank. The results not only show how the methods have to be adjusted in order to deliver interpretable results for business process efficiency analysis, but also point out the strength and weaknesses of each method combination for identifying drivers of (in-)efficiency in business processes.

About Anne Schaefer :

Anne Schaefer is research associate and PhD-student at ProcessLab, a research center of Frankfurt School of Finance & Management which deals with the business process management in the financial services indsutry. Before, she graduated as Master of Science in International Business (Finance) at Maastricht University in the Netherlands. She also did her Bachelor of Science with concentration in Marketing and Finance at Maastricht University. She furthermore spent one semester at Aarhus School of Business (Denmark) and did several internships in management consultancy.