The Impact of Mobile IT on Work-to-Life Conflict and Work Overload
While various studies provide evidence that mobile IT can create value for an organization, there has been little attention given to the impact of mobile IT on work-to-life conflict (WLC) of the workforce. This paper examines how mobile devices' features, such as presenteeism, flexibility, autonomy and productivity influence work overload and WLC. The latter could further impact the organizational commitment, the user resistance and the job satisfaction. Besides mobile devices' features, the proposed framework uses as exogenous variables user behavior factors and organizational culture factors. The analyzed user behavior factors are dual use of private IT, dual use of work IT and overlap behavior. The organizational culture factors considered are segmentation culture, job autonomy, cost policy and satisfaction with the internal IT. This thesis also aims to validate if there is a significant correlation between the segmentation preference and the organizational commitment.