Business Process Management (BPM) has increasingly turned toward the notion of human-centricity. Recent technological developments and increasingly sophisticated process-oriented information systems have significantly expanded organisations' capacity to support, monitor, and optimise business processes. At the same time, these developments have intensified discussions about the consideration of human-centricity in organisational processes.

However, the concept of human-centricity lacks a consensual and comprehensive definition within the BPM literature. Further, it remains unclear how human-centricity is operationalised and to what extent existing approaches capture different perspectives on the role of humans in organisational processes. A systematic literature review is therefore needed to synthesise the existing body of knowledge and provide a structured overview of the current state of research.

The goal of this thesis is to investigate the concept of human-centricity in Business Process Management by conducting a Systematic Literature Review (SLR). Existing research will be analysed to examine how human-centricity is conceptualised, defined, and operationalised in the BPM literature.

Based on this analysis, different conceptualisations of human-centricity will be compared, common themes and conceptual differences will be identified, and the findings will be synthesised into a comprehensive overview of the current state of research. The systematic literature review will further identify conceptual problems and discuss potential directions for advancing the human-centricity in BPM.

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