Bringing together BPM and Social Software

Bögel Stephan, Stieglitz Stefan, Meske Christian


Abstract
Traditional BPM approaches are well understood for hierarchical organizations that cope with highly repetitive and well-defined processes. Unfortunately, they do not work well for the most prevalent types of processes and exclude most of the employees from participation. Especially collaborative ad-hoc processes in a team-based organization are not covered by BPM methods. Social software is a widely accepted and promising approach to support participation but lacks mechanisms for controlling processes. The paper presents a novel approach using roles. Based on a systematic literature review, this paper contributes a solution-architecture for collaborative BPM and presents collaboration patterns expressed through role models. This helps overcoming the model-reality-divide and lost innovation in the business process modeling area. Furthermore, role-model based collaboration patterns can be used to monitor and control collaborative ad-hoc processes.

Keywords
Social Software, Social Media, Business Process Management, Business Process Modeling, Enterprise Modeling



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2013

Conference
Proceedings of the 19th Americas Conference on Information Systems (AMCIS)

Venue
Chicago, USA

Language
English