When the Stars Shine Too Bright: The Influence of Multidimensional Ratings on Online Consumer Ratings

Schneider C; Weinmann M; Mohr PN; vom Brocke J

Keywords

online ratings; biases; accessibility-diagnosticity framework; experiments

Cite as

Schneider, C., Weinmann, M., Mohr, P., & vom Brocke, J. (2021). When the Stars Shine Too Bright: The Influence of Multidimensional Ratings on Online Consumer Ratings. Management Science, 67(6), 3871–3898.

Details

Publication type
Research article (journal)

Peer reviewed
Yes

Publication status
Published

Year
2021

Journal
Management Science

Volume
67

Issue
6

Start page
3871

End page
3898

ISSN
0025-1909

DOI
https://doi.org/10.1287/mnsc.2020.3654