Justifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti Corporation

vom Brocke J; Sonnenberg C; Buddendick C

Keywords

ECM

Cite as

vom Brocke, J., Sonnenberg, C., & Buddendick, C. (2014). Justifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti Corporation. In vom Brocke, J., & Simons, A. (Eds.), Enterprise Content Management in Information Systems Research (pp. 255–277). Progress in IS. Berlin and Heidelberg: Springer.

Details

Publication type
Research article (book contribution)

Peer reviewed
Yes

Publication status
Published

Year
2014

Book title
Enterprise Content Management in Information Systems Research

Editor
vom Brocke J; Simons A

Start page
255

End page
277

Title of series
Progress in IS

Publisher
Springer

Place
Berlin and Heidelberg

ISBN
978-3-642-39714-1

DOI