Identifying Factors of E-Government Acceptance – A Literature Review

Hofmann Sara, Räckers Michael, Becker Jörg

Abstract
The digital revolution has arrived in the halls of public administrations. E-Government, which has been a buzzword for all kinds of computer usage in the governmental context for several years, has started to become an ordinary way for public administrations to organise their work. Document and workflow management systems as well as process reorganisation in the backend and electronic taxation systems or digital ID cards on the frontend side all belong to the portfolio of concepts summarised by e-Government. However, in spite of the advantages that go along with these developments, adoption of e-Government services is still rather low both on the citizens' side as well as by the employees of public administrations. We conducted a literature review identifying the factors that influence the acceptance of e-Government services by different stakeholders and provide a framework of future research needs.