Reorganization Potential in Public Administrations - Identification and Measurement with the PICTURE-Approach

Becker J, Algermissen L, Falk T, Pfeiffer D

Abstract
Public administrations are faced with a modernization and performance gap. On the one hand citizens and companies have increasing requirements but on the other hand the financial and human resources remain static or even decrease. In recent years public administrations tried to counteract with reengineering their business processes. However, it is observable that reengineering projects in public administrations have a too narrow focus as they concentrate on a small subset of the processes. This reengineering limitation originates from the complexity of the administrational process landscape and from the resulting high modeling effort. In this paper we claim that significant progress in the identification and assessment of reorganization potential can only be achieved by including the majority of all administrational processes. Therefore, we propose a method architecture which is capable of two things: First, it supports a distributed modeling process across a whole public administration in order to capture the process landscape. Second, it is able to estimate the reorganization potential within the process landscape based on a certain analysis model.

Keywords
Methods and tools for assessment; Methods and tools for eGov research; Process design and change; Analysis of values for stakeholders; International; and regional projects