Navigational Design of Web Information Systems: Framework Development and Case Study
Abstract
As prior empirical and conceptual work indicates, success and usability of web information systems is subject to navigational design. Although web information systems are not a new phenomenon and were examined intensively in the past, holistic in-depth investigations of navigational issues seem to be arbitrary rather than theoretically and conceptually founded. In particular, we argue that we are lacking an appropriate description language serving as a shared conceptualization of our subject of research. We present a conceptual framework for describing and assessing web information systems and their navigational capabilities. Moreover, we provide some empirical evidence of its applicability by reporting on a case study that pays special regard to navigational design and usability improvement.