e-Government Success Factors

Becker J, Niehaves B, Algermissen L, Delfmann P, Falk T


Abstract
Electronic Government (eGovemment) has been seen as the silver bullet for modernizing public administrations over last few years. But fact is that the broad variety of eGovernment initiatives results in an evenly heterogeneous picture regarding the quality of eGovemment services provided. Within an international context differences in eGovernment quality may result from nationally specific factors such as e-readiness, legal restrictions, existence of a nation-wide eGovernment strategy, and so forth. But what are the factors which have influence on eGovemment success and which do not result from national characteristics? In order to answer this question we conducted an empirical study in the northern German region Muensterland. The goal of this article is to present this empirical study. Internal data from 56 and external data from 70 local municipal administrations was gathered and analyzed with regard of the question: What are eGovemment success factors?.



Publication type
Forschungsartikel in Sammelband (Konferenz)

Peer reviewed
Yes

Publication status
Published

Year
2004

Conference
Third International EGOV Conference

Venue
Zaragoza, Spain

Book title
Electronic Government Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004. Proceedings

Editor
Traunmüller Robert

Pages range
503-506

Volume
3183

Title of series
Lecture Notes in Computer Science

Publisher
Springer Verlag

Place
Berlin, Heidelberg

Language
English

ISSN
0302-9743

ISBN
978-3-540-22916-2

DOI