The ProKMuni-Platform - Process Oriented Knowledge Management for Municipalities

Algermissen L, Delfmann P, Niehaves B

Abstract
Public administrations are increasingly confronted with a modernization and service gap. Within the scope of eGovernment initiatives in the last few years, administrations try to overcome this gap by reorganizing and automating their business processes. In order to increase the quality of operations and processes, reference process models can be used as a valuable design support. Reference process models show a high level of reusability and thus allow for an extensive exploitation of synergy potentials as well as a reduction of redundancies. For the design of reference process models public administrations need to identify the best practice or common practice within the regarded domain. In order to support the identification of best practice or common practice a communication platform is needed that contains process descriptions of the specific administrations that can be provided by the administrations themselves. The aim of our paper is to propose a conceptual framework of such a web based platform as well as application scenarios in the German public administration domain.