Management of Process Knowledge in Public Administrations

Becker J, Bergener P, Pfeiffer D, Räckers M

Abstract
Public administrations are facing an intense reorganization pressure. As a basis for their reorganization decisions they need transparency about their process landscape. To achieve this, the implicit process knowledge within the administration has to be explicated. In the City of Münster this issue has been addressed with the project PICTURE@MS. In this project the PICTURE-method and its corresponding web-based tool for coarse granular modelling of the whole process landscape in public administrations was applied. Result of the project was a complete documentation of the process landscape of seven involved departments which has been made accessible via the web-based PICTURE-tool on the intranet of the public administration.

Keywords
E-Government; Process-oriented Knowledge Management; Public Administration; Business Process Modelling