How to Foster e-Competence in the Public Sector? A Mixed-Method Study Using the Case of BPM
Halsbenning Sebastian, Koddebusch Michael, Niemann Marco, Becker Jörg
Abstract
To meet the rising demand for e-government, the so-called e-competences are a crucial building block, enabling public officials to push digitalization efforts forward. One exemplary, highly relevant competence is BPM. It is yet unclear to which degree such competences are already available and which adjustments to the educational settings have to be implemented to ensure their proper distribution. To gain insights into this highly relevant topic, we conducted a large-scale survey with 713 respondents, complemented by five in-depth interviews with public officials. In line with previous research, we found that e-competences, especially in BPM, are still scarce despite the widely acknowledged need. Based on our data sample, both traditional offline and online teaching provide many beneficial aspects. However, each mode alone does not fully cater to the needs outlined by our respondents. Hence, we argue for putting more focus on the establishment of blended learning scenarios.
Keywords
Digital competences, BPM competence, vocational training, digital government