Seven Paradoxes of Business Process Management in a Hyper-Connected World
Beverungen, Daniel; Buijs, Joos; Becker, Jörg; di Ciccio, Claudio; van der Aalst, Will; Bartelheimer, Christian; vom Brocke, Jan; Comuzzi, Marco; Kraume, Karsten; Leopold, Henrik; Matzner, Martin; Mendling, Jan; Ogonek, Nadine; Post, Till; Resinas, Manuel; Revoredo, Kate; del-Río-Ortega, Adela; la Rosa, Marcello; Santoro, Flavia; Solti, Andreas; Song, Minseok; Stein, Armin; Stierle, Matthias; Wolf, Verena
Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world greatly leverages the prospects of business processes - but also boosts their complexity to a new level. We need to discuss how the BPM disciplinecan find new ways for identifying, analyzing, designing, implementing, executing, andmonitoring business processes. In this research note, we explore selected transformative trends and discuss their impact on current theories and IT artifacts inthe BPM discipline to stimulate transformative thinking and prospective research in our field.
Business Process Management; Research Agenda; European Perspective