Semantic Shopping: A Literature Study

Cordes Ann-Kristin, Barann Benjamin, Rosemann Michael, Becker Jörg


Abstract
The digitalization of the economy and society overall has a significant impact on customers’ shopping behavior. After being conditioned by experiences in entertainment or simple Internet search, customers increasingly expect that a smart shopping assistant understands his/her shopping intentions and transfers these to shopping recommendations. Thus, the emerging opportunity in this context is to facilitate an intention-based shopping experience similar to the way semantic search engines provide responses to enquiries. In order to progress this new area, we differentiate alternative types of shopping intentions to provide the first set of conversation patterns. Grounded in the Speech Act Theory and a structured literature review, semantic shopping is defined and different types of shopping intentions are deduced.



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Accepted

Year
2020

Conference
Hawaii International Conference on System Sciences (HICSS)

Venue
Wailea, USA

Book title
Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS)

Place
Wailea, USA