Performance Measurement of Design Thinking: Conceptualisations, Challenges and Measurement Approaches
Haskamp, Thomas
Abstract
Design Thinking receives growing attention from both practitioners and scholars alike. While companies have adopted the methodology in various contexts, an increasing number of practitioners ask for specific advice on measuring Design Thinking in its different manifestations. Reviewing existing literature on Design Thinking and Innovation measurement, this chapter derives different streams of understanding on performance measurement of Design Thinking and Innovation. Following one stream, we investigate challenges that practitioners experience when Performance Measurement instruments are adapted for Design Thinking. Addressing these challenges, this chapter proposes a framework differentiating between measuring Design Thinking as a set of methods, as a process for innovation, and as a mindset driving transformation. This contributes as it sketches to different paths of measuring design thinking, which helps theory and practice to investigate how to quantify Design Thinking.
Keywords
Design Thinking