Performance Measurement in Digital Innovation Units - An Information Asymmetry Perspective

Haskamp, Thomas; Mayer, Selina; Lorson, Annalena; Falk, Uebernickel


Abstract

Digital Innovation Units (DIU) are dedicated organizational units that companies increasingly set up to explore and develop new digital innovations. Despite the growing scholarly attention on DIUs, there is little evidence about their actual performance and, specifically, about the importance of information alignment between the DIU and the main company. To address this gap our study focuses on the concept of information asymmetries to investigate the factors that enable or hinder the reduction of information asymmetries between members of the DIU and the main company. Based on 21 exploratory interviews with both sides, we propose a framework showing three barriers (Exploratory Goal-Setting, Outcome Uncertainty and Assessment Misfit) and subsequent enablers that can reduce information asymmetries between them. Our findings expand knowledge on the relationship between DIUs and their main company and the role that Performance Measurement Systems play to align and steer the digital innovation efforts of DIUs.

Keywords
Digital Innovation Units; Performance Measurement System; Information Asymmetries



Publication type
Research article in proceedings (conference)

Peer reviewed
Yes

Publication status
Published

Year
2021

Conference
European Conference on Information Systems(ECIS) 2021

Venue
Marrakesh

Book title
ECIS 2021 Proceedings

Editor
Rowe, Frantz; El Amrani, Redouane; Limayem, Moez

Start page
1

End page
1

Edition
1

Publisher
AIS eLibrary

Place
Marokko

Language
English

Full text