Process science: the interdisciplinary study of socio-technical change

vom Brocke J., van der Aalst W. M. P., Berente N., van Dongen B., Grisold T., Kremser W., Mendling J., Pentland B., Roeglinger M., Rosemann M. & Weber B.

Abstract

Process science is the interdisciplinary study of socio-technical processes. Socio-technical processes involve coherent series of changes over time, entailing actions and events that include humans and digital technologies. The ubiquitous availability of digital trace data, combined with advanced data analytics capabilities, offer new and unprecedented opportunities to study such processes through multiple data sources. Process science is concerned with describing, explaining, and intervening in socio-technical change. It is based on four key principles; it (1) puts socio-technical processes at the center of attention, (2) investigates socio-technical processes scientifically, (3) embraces perspectives of multiple disciplines, and (4) aims to create impact by actively shaping the unfolding of socio-technical processes.

Keywords
Process science