Sales and Operations Planning in the Context of Servitization
Abstract
Literature on Sales and Operations Planning (S&OP) is focused on the manufacturing industry. Our study builds on contingency theory and the context-dependency of S&OP and uses a systematic literature review and expert interviews to show that S&OP is suitable for the service sector as well. Furthermore, we describe how the characteristics of services affect S&OP. We also examine how tactical planning changes when manufacturing companies decide to transition into a higher service-centricity. We contribute by describing how different types of services need to be considered in integrated planning concepts like S&OP and provide an agenda for future research.
Keywords
context-specific S&OP; service-centric business models; product service system
Cite as
Tschirch, F., Kalla, C., Pöppelbuß, J., & Hellingrath, B. (2023). Sales and Operations Planning in the Context of Servitization. In EurOMA, (Ed.), Proceedings of the 30th International Annual European Operations Management Association Conference (pp. 1–10). Leuven, Belgium: European Operations Management Association.Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2023
Conference
European Operations Management Association Conference
Venue
Leuven
Book title
Proceedings of the 30th International Annual European Operations Management Association Conference
Editor
EurOMA
Start page
1
End page
10
Publisher
European Operations Management Association
Place
Leuven, Belgium
Language
English