How to Foster e-Competence in the Public Sector? A Mixed-Method Study Using the Case of BPM
Halsbenning Sebastian, Koddebusch Michael, Niemann Marco, Becker Jörg
Abstract
To meet the rising demand for e-government, the so-called e-competences are a crucial building block, enabling public officials to push digitalization efforts forward. One exemplary, highly relevant competence is BPM. It is yet unclear to which degree such competences are already available and which adjustments to the educational settings have to be implemented to ensure their proper distribution. To gain insights into this highly relevant topic, we conducted a large-scale survey with 713 respondents, complemented by five in-depth interviews with public officials. In line with previous research, we found that e-competences, especially in BPM, are still scarce despite the widely acknowledged need. Based on our data sample, both traditional offline and online teaching provide many beneficial aspects. However, each mode alone does not fully cater to the needs outlined by our respondents. Hence, we argue for putting more focus on the establishment of blended learning scenarios.
Keywords
Digital competences, BPM competence, vocational training, digital government
Cite as
Halsbenning, S., Koddebusch, M., Niemann, M., & Becker, J. (2021). How to Foster e-Competence in the Public Sector? A Mixed-Method Study Using the Case of BPM. In Virkar, S., Edelmann, N., Janssen, M., Lampoltshammer, T., Lindgren, I., Alcaide, M. L., Parycek, P., Viale, P. G., Rodríguez, B. M. P., Scholl, H. J., Schwabe, G., & Tambouris, E. (Eds.),
Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects of the International Conference EGOV-CeDEM-ePart 2021. University of Granada, Spain (Hybrid) 7 — 9 September 2021 (pp. 141–151). CEUR Workshop Proceedings: Vol. 3049. online: CEUR-WS.
Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2021
Conference
International Conference EGOV-CeDEM-ePart 2021
Venue
Granada
Book title
Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects of the International Conference EGOV-CeDEM-ePart 2021. University of Granada, Spain (Hybrid) 7 - 9 September 2021
Editor
Virkar Shefali, Edelmann Noella, Janssen Marijn, Lampoltshammer Thomas, Lindgren Ida, Alcaide Muñoz Laura, Parycek Peter, Viale Pereira Gabriela, Rodríguez Bolívar Manuel Pedro, Scholl Hans Jochen, Schwabe Gerhard, Tambouris Efthimios
Start page
141
End page
151
Volume
3049
Title of series
CEUR Workshop Proceedings
Publisher
CEUR-WS
Place
online
Language
English
ISSN
1613-0073
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