How to Design a Participation Companion: A Conversational Interface to Foster Motivation and Support Participation
Wittholz, Varinia; Strohmann, Timo; Robra-Bissantz, Susanne
Abstract
Smart cities are no longer based only on technologies because it is their citizens who significantly influence the development. Lack of motivation plays a major role in the area of bottom-up participation. The digital transformation is creating new opportunities to support people in their participation process and increase motivation. Through the use of artificial intelligence, systems such as virtual companions can be improved further to create a valuable relationship between the human and the machine by incorporating interpersonal elements. A virtual companion that supports people in their participation process could be a solution to motivate people to participate. To provide a basis for deriving design knowledge for a Participation Companion this research starts by identifying the stakeholders’ needs and problems based on literature reviews and interviews. It then follows an iterative, user centered prototype development and evaluation.
Keywords
conversational agent; participation; smart city; virtual companion; human-computer interaction
Cite as
Wittholz, V., Strohmann, T., & Robra-Bissantz, S. (2023). How to Design a Participation Companion: A Conversational Interface to Foster Motivation and Support Participation. In Pucihar, A., Kljajić, B. M., Bons, R., Ongena, G., Heikkilä, M., & Vidmar, D. (Eds.),
36th Bled eConference — Digital Economy and Society: The Balancing Act for Digital Innovation in Times of Instability: June 25 — 28, 2023, Bled, Slovenia, Conference Proceedings (pp. 515–530). Bled: University of Maribor Press.
Details
Publication type
Research article in proceedings (conference)
Peer reviewed
No
Publication status
Published
Year
2023
Conference
36TH BLED ECONFERENCE - DIGITAL ECONOMY AND SOCIETY: THE BALANCING ACT FORDIGITAL INNOVATION IN TIMES OF INSTABILITY
Venue
Bled
Book title
36th Bled eConference – Digital Economy and Society: The Balancing Act for Digital Innovation in Times of Instability: June 25 – 28, 2023, Bled, Slovenia, Conference Proceedings
Editor
Pucihar, Andreja; Kljajić Borštnar, Mirjana; Bons, Roger; Ongena, Guido; Heikkilä, Marikka; Vidmar, Doroteja
Start page
515
End page
530
Publisher
University of Maribor Press
Place
Bled
ISBN
978-961-286-804-8
DOI
Full text
