International Workshop in Business Process Management Application to the e-Government domain (BPMGOV 2017)


e-Government comprises the use of information and communication technologies (ICT) to broaden and deepen governance by enabling citizens to connect with government entities. It can lead to new methods of obtaining services and produce public policies and services. In this scenario BPM can be a strong tool in terms of coproduction-based approaches, making citizens part of the conception, design, steering, and management of public policies and services. Furthermore, in times of tight public resources, BPM is a powerful means to streamline governmental processes, making them more efficient, effective and customer-friendly.

A further difficulty for governmental organizations relates to the management of a potentially diverse range of people that are assigned to a variety of different jobs requiring (partly) totally different skills. Those public servants need to be trained constantly to stay up-to-date and be able to deal with the new technologies. e-Government provides opportunities to tailor these different skill and training needs by implementing electronic training methods that fit those demands in order to make government employees as capable and efficient as possible. In this context, BPM is decisive means and necessary prerequisite to be implemented for a training design that exactly focuses on the skills needed for the systems and processes the respective employee is involved in. Major topics in this track will discuss methods, techniques, tools and current trends in BPM that can support or contribute to the production of better public services.

We are seeking high quality research and practice papers for this track that investigate various aspects of BPM in e-Government and show its relevance for this domain. Possible topics include, but are not limited to:

  • BPM as possible means to tackle current government challenges like any kinds of crises (e.g. refugee crisis)
  • Best practice reports on implemented BPM methods and techniques in governments
  • New BPM-tools and methods for governments
  • BPM as means to increase citizen acceptance and use
  • BPM languages to approximate citizens to government
  • BPM for decision making in governments
  • BPM and Enterprise architecture applied in government
  • BPM people and culture in government
  • Business Process architectures in government
  • The use of BPM mining in government
  • Business Process visualization in government
  • Business Process Transparency
  • Business Process Reengineering in government
  • Business Process Quality in government



The workshop will consist of an initial keynote, paper presentations and subsequent discussions.



  • Prof. Dr. Claudia Cappelli

  • Prof. Dr. Dr. h.c. Dr. h.c. Jörg Becker

  • Nadine Ogonek



Submitted papers will be evaluated on the basis of significance, originality and technical quality. The length of a paper must not exceed 12 pages, and there is no possibility to buy additional pages. Authors are requested to prepare submissions according to the LNCS/LNBIP format specified by Springer. The title page must contain a short abstract and a classification of the topics covered, preferably using the list of topics above. Papers should be submitted electronically through EasyChair. Members of an international and solid program committee will review all submissions.


Program committee:

Naheb Azab, American Universiy in Cairo, Egypt

Michael Räckers, University of Muenster, Germany

Robert Krimmer, Tallinn University of Technology, Estonia

Adegboyega Ojo, National University of Ireland, Ireland

Crisiano Maciel, Universidade Federal do Mato Grosso, Brazil

Flavia Bernadini, Universidade Federal Fluminense, Brazil

Hendrik Scholta, University of Muenster, Germany

Gustavo Almeida,Fundação Getúlio Vargas, Brazil

Marcello la Rosa, Queensland University of Technology, Australia

Soon Ae Chun, City University of New York, USA

Vanessa Nunes, Universidade de Brasilia, Brazil

Ana Cristina Bicharra García, Universidade Federal Fluminense, Brazil


Important Dates:

  • Submission deadline:  05.06.2017 via EasyChair
  • Decisions to authors: 26.06.2017
  • Camera Ready due: 07.07.2017
  • Workshop date: 11.09.2017