Making Use of Mobile Devices in E-commerce: Overcoming Organizational Barriers Through User Participation
Zusammenfassung
Mobile devices offer great potentials for the design of business processes. However, realizing these potentials in practice is still problematic. While technologies are nowadays widely available, the problems still lie in the management of organizational change. In this paper, we analyze the contribution of user participation to the successful implementation of mobile business processes. We present the results of five case studies conducted in the IT-Service sector. The work gives empirical evidence that user participation (a) leads to reduced adoption and transition barriers and (b) improvements of business metrics.
Schlüsselwörter
E-commerce
Zitieren als
vom Brocke, J., Thurnher, B., & Winkler, D. (2008). Making Use of Mobile Devices in E-commerce: Overcoming Organizational Barriers Through User Participation. In Cordeiro, J., & Filipe, J. (Eds.), Proceedings of the 10th International Conference on Enterprise Information Systems (ICEIS 2008) (pp. 168–173). Setúbal: INSTICC.Details
Publikationstyp
Forschungsartikel in Sammelband (Konferenz)
Begutachtet
Ja
Publikationsstatus
Veröffentlicht
Jahr
2008
Konferenz
10th International Conference on Enterprise Information Systems
Konferenzort
Barcelona
Band
4
Buchtitel
Proceedings of the 10th International Conference on Enterprise Information Systems (ICEIS 2008)
Herausgeber
Cordeiro J; Filipe J
Erste Seite
168
Letzte Seite
173
Verlag
INSTICC
Ort
Setúbal
ISBN
978-989-8111-39-5
DOI