How to Leverage Process Mining in Organizations - Towards Process Mining Capabilities
Kipping, Gregor; Djurica, Djordje; Franzoi, Sandro; Grisold, Thomas; Marcus, Laura; Schmid, Sebastian; vom Brocke, Jan; Mendling, Jan; Röglinger, Maximilian
Zusammenfassung
Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and use of process mining in organizations. We conduct a qualitative-inductive interview study to explore how process mining can be leveraged in organizations. To this end, we systematically examine the needs and experiences of practitioners with process mining at different levels, including heads of process mining, process analysts, and data engineers. Complementing our tutorial, this article provides a theoretical background, outlines our research approach, and presents preliminary findings.
Schlüsselwörter
Process mining; Organizational implications; Process mining capabilities
Zitieren als
Kipping, G., Djurica, D., Franzoi, S., Grisold, T., Marcus, L., Schmid, S., vom Brocke, J., Mendling, J., & Röglinger, M. (2022). How to Leverage Process Mining in Organizations — Towards Process Mining Capabilities. In Di, C. C., Dijkman, R., del, R. O. A., & Rinderle-Ma, S. (Eds.),
Business Process Management: 20th International Conference (pp. 40–46). Lecture Notes in Computer Science. Cham: Springer.
Details
Publikationstyp
Forschungsartikel in Sammelband (Konferenz)
Begutachtet
Ja
Publikationsstatus
Veröffentlicht
Jahr
2022
Konferenz
20th International Conference on Business Process Management
Konferenzort
Münster
Buchtitel
Business Process Management: 20th International Conference
Herausgeber
Di Ciccio C., Dijkman R., del Rio Ortega A. & Rinderle-Ma S.
Erste Seite
40
Letzte Seite
46
Reihe
Lecture Notes in Computer Science
Verlag
Springer
Ort
Cham
ISBN
978-3-031-16102-5
DOI
