Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector
Zusammenfassung
Today, many industrial companies are faced with a transition fromsolely goods-oriented producers to providers of integrated value propositionsconsisting of physical goods and related services. This paper outlines implicationsof such a transition on information flows among producing and service providingunits and the customer following an explorative field study approach. Findings arecondensed into a set of design requirements for a sound IS support. As a firstconceptualization, the paper presents the concept of a shared machine record assupport for coordinating such cooperation. The machine record consists of webservices supporting the identified information flows and design requirements.
Zitieren als
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2009). Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In Alt, R., Fähnrich, K.-P., & Franczyk, B. (Eds.), Proceedings of the First International Symposium on Services Science (ISSS'09) (pp. 75–85). Leipziger Beiträge zur Wirtschaftsinformatik: Vol. 5. Berlin: Logos.Details
Publikationstyp
Forschungsartikel in Sammelband (Konferenz)
Begutachtet
Ja
Publikationsstatus
Veröffentlicht
Jahr
2009
Konferenz
First International Symposium on Services Science
Konferenzort
Leipzig, Germany
Buchtitel
Proceedings of the First International Symposium on Services Science (ISSS'09)
Herausgeber
Alt, Rainer, Fähnrich, Klaus-Peter, Franczyk, Bogdan
Erste Seite
75
Letzte Seite
85
Band
5
Reihe
Leipziger Beiträge zur Wirtschaftsinformatik
Verlag
Logos
Ort
Berlin
Sprache
Englisch
ISBN
978-3-8325-2169-1
Gesamter Text