On the Development of the BPM Governance Matrix: The Case of Endress+Hauser
vom Brocke J., Weber M., Baumgartner C.S., Röettcher A. & Segerlund S.
Zusammenfassung
We are reporting on a large BPM redesign project at Endress+Hauser (E+H), a globally operating company in the measurement and automation industry. E+H aimed to reallocate roles and responsibilities of their business process management (BPM) within the existing organization but lacked a tool or framework to guide them in this endeavor.
Schlüsselwörter
Process mining; Business project management; Business transformation; Digital innovation; BPM; BPM billboard; Corporate strategy; Business automation; Agile business processes; BPM governance; Process reference framework; Strategic alignment of processes; Patient-centric processes; Deep learning; Business process architecture; Data-driven decision making