Large-Scale Dynamics of Business Process Change: Insights From Digital Venture Scaling

Wuttke, Tobias; Haskamp, Thomas; Grisold, Thomas; Uebernickel, Falk


Zusammenfassung

The rapid evolution of digital technologies is reshaping business process management (BPM). While recent research has focused on the small-scale dynamics of these changes, for instance, by applying process mining, we know little about the large-scale dynamics of process changes over extended time periods. This study examines large-scale changes in business processes within the context of digital venturing. We present preliminary results of a single case study of TechCo, a digital venture specializing in software development. We analyze the large-scale dynamics of changes in its lead-to-cash business process from 2009 to 2023. Our investigation reveals two primary forms of business process changes: (1) reacting to growth-related events and (2) facilitating entrepreneurial growth. We point to several theoretical and practical contributions and outline the next steps in this research project.

Schlüsselwörter
Business Process Change; Digital Venture Scaling



Publikationstyp
Forschungsartikel in Sammelband (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2024

Konferenz
International Conference on Information Systems (ICIS) 2024

Konferenzort
Bangkok

Buchtitel
ICIS 2024 Proceedings

Herausgeber
Gewald, Heiko; Sapsomboon, Assadaporn; Schwarz, Andrew

Erste Seite
1

Letzte Seite
1

Verlag
AIS eLibrary

Ort
Bangkok

Sprache
Englisch

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