The Relation Between BPM Culture, BPM Methods, and Process Performance: Evidence From Quantitative Field Studies
Zusammenfassung
Business process management (BPM) research conceptualizes BPM culture as a type of organizational culture that supports BPM. No quantitative fieldwork has so far examined how such a supporting role manifests itself. We study the relationship between BPM culture, BPM methods, and process performance empirically. Our analysis of multiple survey data sets from a total of 581 practitioners of multiple industries suggests that BPM methods indirectly contribute to process performance by establishing a BPM culture. This finding updates the prevalent assumption that the correct application of methods yields direct performance benefits. We discuss several implications for theory and practice.
Schlüsselwörter
Business process management; BPM methods; Organizational culture; Process performance; Survey