Sales and Operations Planning in the Context of Servitization
Zusammenfassung
Literature on Sales and Operations Planning (S&OP) is focused on the manufacturing industry. Our study builds on contingency theory and the context-dependency of S&OP and uses a systematic literature review and expert interviews to show that S&OP is suitable for the service sector as well. Furthermore, we describe how the characteristics of services affect S&OP. We also examine how tactical planning changes when manufacturing companies decide to transition into a higher service-centricity. We contribute by describing how different types of services need to be considered in integrated planning concepts like S&OP and provide an agenda for future research.
Schlüsselwörter
context-specific S&OP; service-centric business models; product service system
Zitieren als
Tschirch, F., Kalla, C., Pöppelbuß, J., & Hellingrath, B. (2023). Sales and Operations Planning in the Context of Servitization. In EurOMA, (Ed.), Proceedings of the 30th International Annual European Operations Management Association Conference (pp. 1–10). Leuven, Belgium: European Operations Management Association.Details
Publikationstyp
Forschungsartikel in Sammelband (Konferenz)
Begutachtet
Ja
Publikationsstatus
Veröffentlicht
Jahr
2023
Konferenz
European Operations Management Association Conference
Konferenzort
Leuven
Buchtitel
Proceedings of the 30th International Annual European Operations Management Association Conference
Herausgeber
EurOMA
Erste Seite
1
Letzte Seite
10
Verlag
European Operations Management Association
Ort
Leuven, Belgium
Sprache
Englisch