Standardization of Service Descriptions, Process Models and Forms in Public Administrations: Results from a Survey in Germany
Scholta H, Balta D, Wolf P, Becker J, Krcmar H
Zusammenfassung
Public administrations face a high need for service orientation, process efficiency as well as digitalization of documents. Thus, service descriptions, process models and forms are relevant artifacts of administrative procedures. Due to their interrelation, an integrated standardization regarding these information artifacts is promising. Our overall research objective is to analyze initiatives that aim at a standardization regarding service descriptions, process models and forms in German public administrations. This article provides a first step of ongoing research to reach this aim by investigating initiatives that deal with forms. It builds upon interviews with public managers of 15 IT standardization initiatives and describes these concerning criteria such as supported standardization features, targeted federal levels and number of application domains. Given the lack of standardization found in practice, this article raises the need for an instrument that enables the integrated standardization of service descriptions, process models and forms in public administrations.
Zitieren als
Scholta, H., Balta, D., Wolf, P., Becker, J., & Krcmar, H. (2015). Standardization of Service Descriptions, Process Models and Forms in Public Administrations: Results from a Survey in Germany. In Tambouris, E., Scholl, H. J., Janssen, M., Wimmer, M. A., Tarabanis, K., Gascó, M., Klievink, B., Lindgren, I., Milano, M., Panagiotopoulos, P., Pardo, T. A., Parycek, P., & Sæbø, Ø. (Eds.),
Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and ePart 2015 (pp. 245–252). Innovation and the Public Sector: Vol. 22. Amsterdam: IOS Press.
Details
Publikationstyp
Forschungsartikel in Sammelband (Konferenz)
Begutachtet
Ja
Publikationsstatus
Veröffentlicht
Jahr
2015
Konferenz
Dual IFIP EGOV and ePart 2015 Conference
Konferenzort
Thessaloniki
Buchtitel
Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and ePart 2015
Herausgeber
Tambouris E, Scholl H J, Janssen M, Wimmer M A, Tarabanis K, Gascó M, Klievink B, Lindgren I, Milano M, Panagiotopoulos P, Pardo T A, Parycek P, Sæbø Ø
Erste Seite
245
Letzte Seite
252
Band
22
Reihe
Innovation and the Public Sector
Verlag
IOS Press
Ort
Amsterdam
Sprache
Englisch
DOI
Gesamter Text
