Enhancing Knowledge Management Systems with Social Network Functionalities by Integrating a Social Wall

Heide Tobias


Zusammenfassung
Many Knowledge Management Systems (KMS) still struggle with too little user contribution, while other user-driven tools like social networking sites (SNS) are in a boom phase. This paper addresses the issue of missing user contribution in KMS. This work investigates the motives for SNS usage and identifies prominent functionalities of these sites. Furthermore, goals for social features in knowledge management are derived from interviews. The identified functionalities are matched with these goals and checked for their applicability in KMS. The most promising feature - the social wall - is designed, implemented and evaluated in a KMS scenario.



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2014

Konferenz
Multikonferenz der Wirtschaftsinformatik 2014

Konferenzort
Paderborn

Seiten
2321-2333

Sprache
Englisch

Gesamter Text