Value-Oriented Process Modeling: Towards a Financial Perspective on Business Process Redesign
vom Brocke J; Mendling J; Recker J
Zusammenfassung
To date, typical process modeling approaches put a strong emphasis on describing behavioral aspects of business operations. However, they often neglect value-related information. Yet, such information is of key importance to strategic decisionmaking, for instance in the context of process improvement or business engineering. In this paper we propose a valueoriented approach to business process modeling based on key concepts and metrics from operations and financial management. A simple case study suggests that our approach facilitates managerial decision-making in the context of process re-design.
Schlüsselwörter
Business Process Management; Value-Oriented Process Modeling; Re-organization; Return on Investment; Total Cost of Ownership; Capital Budgeting