Development and validation of an instrument to measure and manage organizational process variety

Zelt S; Recker J; Schmiedel T; vom Brocke J


Zusammenfassung
Organizational processes vary. Practitioners have developed simple frameworks to differentiate them. Surprisingly, the academic literature on process management does not-it typically strives for one method to manage all processes. We draw on organizational information-processing theory to systematically develop a new, theoretically motivated classification model for organizational processes. We validate this model using survey data from 141 process practitioners of a global corporation. We derive three distinct types of processes and demonstrate that an understanding of process variety based on process dimensions can differentiate processes better than existing frameworks used in practice. Our findings can enable process managers to make informed decisions and serve as a basis for contingent process management.

Schlüsselwörter
process variety



Publikationstyp
Forschungsartikel (Zeitschrift)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2018

Fachzeitschrift
PLOS ONE

Band
13

Ausgabe
10

Erste Seite
e0206198

Letzte Seite
e0206198

ISSN
1932-6203

DOI

Gesamter Text