Performance Management in Humanitarian Logistics: Development of a Process-driven and IT-supported Performance Measurement System

Widera, Adam


Zusammenfassung

Logistics and supply chain management are considered as the backbone of humanitarian operations, significantly influencing their performance. Consequently, it is not surprising that the academic community addressed performance measurement in humanitarian logistics early on and extensively. However, there exists a significant disparity between the academic findings on performance measurement and their practical implementation within humanitarian organizations. What factors contribute to this gap, and how can we bridge it? This book aims to provide a socio-technical solution through an action researchbased approach that designs and develops a process-driven and IT-supported performance management system for humanitarian logistics. By utilizing an iterative and participatory design methodology, an active involvement of humanitarian organizations in identifying and addressing their practitioner realities, needs, and objectives is ensured. The resulting performance management system has been designed, implemented, and evaluated within three distinct and representative humanitarian organizations. As a result, these research findings hold promise for enhancing the capabilities of humanitarian organizations to measure and manage logistics performance effectively.

Schlüsselwörter
Humanitarian Logistics; Performance Measurement; Balanced Scorecard; Action Research; Simulation



Publikationstyp
Qualifikationsschrift (Dissertation, Habilitationsschrift)

Begutachtet
Nein

Publikationsstatus
Veröffentlicht

Jahr
2023

Anzahl der Seiten
397

Auflage
1

Band
66

Reihe
Advances in Information Systems and Management Science

Ort
Berlin

Art des Abschlusses
Dissertationsschrift

Abschlussjahr
2021

Einrichtung

WWU Münster
Sprache
Englisch

ISSN
1611-3101

ISBN
978-3-8325-5577-1