Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management

Becker Jörg, Bernhold Torben, Beverungen Daniel, Kaling Nina, Knackstedt Ralf, Lellek Vanessa, Rauer Hans Peter

Zusammenfassung
Productivity models specify input and output factors to inform productivity analyses. Current research and business practice face the challenge of developing a wide range of different productivity models. These models were created simultaneously but isolated from each other. Thus several practices of productivity model construction have emerged. This paper presents a unifying modelling language that lists and interrelates the essential constructs pertinent to productivity models. Ultimately it was transferred into practice by employing a software tool. The application was conducted in the area of facility management, supporting two different approaches of productivity benchmarking. Facility management features a huge diversity of offered services and bundles. Thus, facility managers cope with various definitions of productivity that are then modelled with our approach.

Schlüsselwörter
Construction; Productivity Models; Service Science; Facility Management