Perspectives on Process Documentation - A Case Study
Becker J, Janiesch C, Delfmann P, Fuhr W
Zusammenfassung
The documentation of IT projects is of paramount importance for the lasting benefit of a project's outcome. However, different forms of documentation are needed to comply with the diverse needs of users. In order to avoid the maintenance of numerous versions of the same documentation, an integrated method from the field of reference modeling creating perspectives on configurable models is presented and evaluated against a case in the field of health care. The proposal of a holistic to-be model for process documentation provides useful hints towards the need of presenting a model that relates to a specific user's perspective. Moreover, it helps to evaluate the applicability of configurable, company-specific models concerning the relative operating efficiency.
Schlüsselwörter
Business Process; Documentation; Case Study; Process Modeling