Perspectives on Information Technology Artefacts in Trust-Related Interactions
Current research often tries to measure trust in technology or argues about the possibility or plausibility of trust in technology, while neglecting other influences Information Technology artefacts (IT) might have on situations involving trust. To broaden the outlook on this area, this article focuses on perspectives that can be taken in terms of the roles IT might play in interactions that involve trust. The results of this theoretical approach provide a role framework for IT in trust-related interactions distinguishing the role of IT between a) a simple interaction enabler between two other entities, b) a mechanism for mitigating risk in an interaction between two other entities, c) a tool used in an interaction, and d) a trustee in an interaction. In addition, assumptions on the differences these roles might have on the perception of the users, i.e. reliability, control, and trust, are given for each role. Giving future research and practitioners the possibility to use the roles of the framework as lenses for further work in the area.
Trust; Human Computer Interaction; Information Technology Artefacts; Theory; Framework