Standardization of Service Descriptions, Process Models and Forms in Public Administrations: Results from a Survey in Germany

Scholta H, Balta D, Wolf P, Becker J, Krcmar H


Zusammenfassung
Public administrations face a high need for service orientation, process efficiency as well as digitalization of documents. Thus, service descriptions, process models and forms are relevant artifacts of administrative procedures. Due to their interrelation, an integrated standardization regarding these information artifacts is promising. Our overall research objective is to analyze initiatives that aim at a standardization regarding service descriptions, process models and forms in German public administrations. This article provides a first step of ongoing research to reach this aim by investigating initiatives that deal with forms. It builds upon interviews with public managers of 15 IT standardization initiatives and describes these concerning criteria such as supported standardization features, targeted federal levels and number of application domains. Given the lack of standardization found in practice, this article raises the need for an instrument that enables the integrated standardization of service descriptions, process models and forms in public administrations.



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2015

Konferenz
Dual IFIP EGOV and ePart 2015 Conference

Konferenzort
Thessaloniki

Buchtitel
Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and ePart 2015

Herausgeber
Tambouris E, Scholl H J, Janssen M, Wimmer M A, Tarabanis K, Gascó M, Klievink B, Lindgren I, Milano M, Panagiotopoulos P, Pardo T A, Parycek P, Sæbø Ø

Erste Seite
245

Letzte Seite
252

Band
22

Reihe
Innovation and the Public Sector

Verlag
IOS Press

Ort
Amsterdam

Sprache
Englisch

DOI

Gesamter Text