Customer Service in Social Media: An Empirical Study of the Airline Industry

Carnein Matthias, Homann Leschek, Trautmann Heike, Vossen Gottfried, Kraume Karsten



Publication type
Conference paper

Peer reviewed
Yes

Publication status
Published

Year
2017

Conference
Conference on Database Systems for Business, Technology, and Web (BTW '17)

Venue
Stuttgart, Germany

Book title
Proceedings of the 17th Conference on Database Systems for Business, Technology, and Web (BTW '17)

Editor
Mitschang Bernhard, Ritter Norbert, Schwarz Holger, Klettke Meike, Thor Andreas, Kopp Oliver, Wieland Matthias

Start page
33

End page
40

ISSN
1617-5468

ISBN
978-3-88579-660-2